What are the benefits for you?

By bringing together the capabilities and resources of Clymac and Mitie into a single operating entity, we will create a unified model that better supports our customers and our team members.

Combining our business development and operational expertise under a single brand will enable us to deliver an outstanding customer experience and a fully comprehensive service offering.

With UK-wide coverage and in-house delivery capabilities, the combined business offers a comprehensive and integrated approach to our customers’ safety, regulatory compliance and the upkeep of the building systems they rely on.

This transition allows us to:

• Benefit from Mitie’s technology
• Strengthen our long-term ability to support customers of all sizes and service requirements
• Enhance resilience, compliance and operational efficiency
• Continue to invest in technology, systems and service delivery

What will stay the same?

For our customers, there will be no significant change.

• Our adherence to agreed contractual obligations, Service Level Agreements and pricing will not be affected by the transfer
• Our insurance cover and commitment to health, safety and quality will continue unaffected
• Our certifications, accreditations and leading industry memberships will be reviewed and transferred as required

What is going to change?

Customer Operations

Our operational processes and how we engage with you will be integrated into the wider Mitie Fire & Security operation by 1 October 2026.

By integrating our capabilities, we are strengthening our ability to respond quickly, manage demand effectively and maintain high service standards.

Full contact information and instructions will be provided in subsequent communications.

Branding

We aim to conclude the transfer by 1 October 2026, when all future company communications will be branded Mitie Fire & Security.

Examples of the types of documents that will be branded as Mitie Fire & Security include:

• Quotations
• Invoices
• Dockets and other operational paperwork
• Health and Safety documentation, including RAMS
• ID cards, uniforms and vehicle livery

Please be aware that the update of our vehicle livery will be gradual and our engineers may attend your site in a Clymac-branded vehicle. However, to assure you of their identity, their photographic ID cards will be branded Mitie Fire & Security.

Email and Website

From 1 October 2026, our email addresses will migrate to the @mitie.com domain. All current email addresses will be automatically redirected to ensure no communication is lost. Please continue to use existing email addresses until 1 October 2026.

Our current website will also migrate to mitiefireandsecurity.com, and our social media accounts and online directories will be updated accordingly.

What happens next?

No further action is required from you at this time and further updates will be provided throughout the process.

If you require a copy of this communication on company letterhead, or a copy of the Mitie bank details letter, please use the links below to view or download the relevant documents.

If we do not hear from you by 28 August 2026, you will be deemed to have accepted the information contained within this communication.

This is an exciting step for our business and our customers, and I wish to take this opportunity to thank you for your continued custom. I look forward to continuing our valued relationship and exploring the new opportunities available to us all.

If you have any questions or require any additional information, please do not hesitate to contact us by email at integration@clymac.co.uk.